Refund & Return Policy

Last Updated: 3/18/2026


Return, Exchange & Final Sale Policies

ALL SALES FINAL — NO RETURNS, NO EXCHANGES

Once an order has been handed over to the shipping carrier, ownership and risk of loss transfer to the customer.

We are not responsible for delays, loss, theft, or damage that occurs after the package is accepted by the carrier.

Customers are responsible for filing claims directly with the carrier or any optional shipping insurance provider.

Please ensure your shipping address is correct at checkout. Orders shipped to the address provided by the customer are considered fulfilled.

We create handcrafted, one-of-a-kind pieces with extraordinary attention to detail. Because of the artisanal nature of our products, we maintain a strict all-sales-final policy.

What This Means:

✗ No refunds
✗ No exchanges
✗ No returns
✗ No exceptions

This policy applies to all products including:

  • Handcrafted canes
  • Walking sticks
  • Caps
  • All accessories

Why This Policy Exists:

Our Canes & Walking Sticks are one-of-a-kind works of art. Each piece is handcrafted with intention—no two are identical. These cannot be reproduced or replaced.

Our Caps are carefully curated and selected to complement our collection. Once purchased, they become yours.

Before You Purchase:

Please carefully review:

  • Product descriptions
  • Measurements and dimensions
  • Size charts (for caps)
  • Product photos
  • Material specifications

Questions before buying? Contact us—we're happy to provide additional photos, measurements, or details to help you make an informed decision.

Quality Assurance:

Before shipping, every item goes through quality control and is fully documented (photos/video) to confirm its condition. You can purchase with confidence knowing your item has been thoroughly inspected.

Damaged During Shipping?

If your package arrives visibly damaged:

  • Contact the shipping carrier immediately
  • Follow the carrier's claim process
  • Email us with photos of the damaged package
  • We keep pre-shipment documentation for verification

Note: Damage claims must be filed with the carrier within their specified timeframe.

Customer Responsibility:

Once delivered, you are responsible for:

  • Using items only for their intended purpose
  • Proper care and handling
  • Any damage from misuse or impact
  • Natural wear appropriate to the materials

Questions?

Contact us before purchasing if you need:

  • Additional product information
  • Detailed measurements
  • Extra photos or videos
  • Clarification on materials or care

We want you to feel completely confident before you buy.

By completing your purchase, you acknowledge and agree to this all-sales-final policy.


4. Contact

All return or exchange requests must be emailed to:
contact@serjonwhittler.com