Refund policy

Shipping Deposit & Pricing Transparency

Due to the one-of-a-kind nature of SerjonWhittler pieces — each with unique dimensions, weight, and structural profile — an $80 shipping deposit is collected at checkout. This deposit represents the estimated cost to ship to the furthest domestic destination from our location.

Once your order is placed and your piece is fully packaged, we will confirm the exact shipping cost based on your location, package weight, and dimensions. If the actual cost is less than the deposit, we will refund the difference. If the actual cost exceeds the deposit, we will contact you via the email or phone number provided at checkout for your approval before any additional charge is processed.

Carriers such as FedEx, UPS, and DHL apply specialized pricing for irregular, oversized, and uniquely shaped items — this is standard industry practice and not a markup on our end. We are committed to full transparency on every order.

Delivery & Signature Requirement

All SerjonWhittler shipments require Adult Signature upon delivery. The recipient must be 21 years of age or older, present a valid government-issued photo ID, and the name on the ID must match the name on the order. No exceptions. This ensures your piece is delivered securely and directly into the hands of its rightful owner.